The Business Impact Of Gratitude

This week, our focus turns to giving thanks and the power of gratitude. While many of us tend to view and express gratitude in relation to our personal lives, gratitude in the workplace is especially critical because it satisfies the higher psychological need to feel a sense of belonging to something greater than ourselves–to feel […]

How Employee Engagement and Customer Loyalty Go Hand in Hand

[ Originally posted at https://hrdailyadvisor.blr.com/2019/03/04/how-employee-engagement-and-customer-loyalty-go-hand-in-hand/ ] It is far easier and less costly to generate more business from an existing client than it is to draw in a new customer. But you can only capitalize on your existing clients if you develop the all-important customer loyalty. Your employees are pivotal to this process. Every time […]

Increasing the ‘meaning quotient’ of work

Through a few simple techniques, executives can boost workplace “MQ” and inspire employees to perform at their peak. Musicians talk about being “in the groove,” sportsmen about being “in the zone.” Can employees in the workplace experience similar performance peaks and, if so, what can top management do to encourage the mental state that brings them […]

How leaders kill meaning at work

Senior executives routinely undermine creativity, productivity, and commitment by damaging the inner work lives of their employees in four avoidable ways. As a senior executive, you may think you know what Job Number 1 is: developing a killer strategy. In fact, this is only Job 1a. You have a second, equally important task. Call it […]

Retaining key employees in times of change

Many companies throw financial incentives at senior executives and star performers during times of change. There is a better and less costly solution. Too many companies approach the retention of key employees during disruptive periods of organizational change by throwing financial incentives at senior executives, star performers, or other “rainmakers.” The money is rarely well spent. […]